Service Success at FDC Building
Become a trusted advisor. Delivering lifetime value.
Gunnebo are dedicated to supplying solutions which provide customers with lifetime value. In any scenario, the best way for our solutions to have greater longevity is to regularly maintain them. That is why we offer a range of different service agreements, so you can design a level of support which best suits your requirements. Our service team are committed, highly trained professionals who continuously maintain and service our clients to the highest industry standard. Gunnebo service department currently hold a Net Promoter Score of +67, which is a staggering 30% higher than the Global benchmark when it comes to NPS scores.
Results
FDC Building had a small fault with their Entrance Gates. The organisation logged a service request through the Gunnebo Service Desk and arranged for a technician to visit site after hours when it best suited the client.
Throughout the site visit, technician Adam Formby of Gunnebo, kept clear communication with the customer, assisted in rectifying the issues and provided top quality customer service.
Customer Benefits
- Friendly customer service team
- Experienced technicians
- Service provided with a smile
- Gold star standard
- Simple logging of jobs
- Fast turn around
