Customer Centricity will be key for success in Fashion Retailing
The Clothing Retailing industry has faced several challenging years, with cautious consumer spending, intense competition and higher rent costs affecting revenue and profit. As the industry faces intensifying competition from online stores, many retailers are attempting to differentiate their products and brands by offering superior customer service and assistance. This increases employee costs as operators spend more on training and incentive programs.
Employees are required to stock shelves and display merchandise, provide customer service, process transactions and manage inventory. Staff are also involved in numerous administrative and back office duties. Reducing the costs in these areas will be crucial moving forward.
Our world-wide experience working with large, medium and small retailers has allowed us to understand and implement strategies in partnership with Retailers who are faced with the dichotomy of needing to continue its investment in delivering an exceptional customer experience whilst at the same time driving cost efficiencies to retain and grow its market share.