Profile

PRESENTING

Natalie Griffin

National Sales Manager – Retail

Natalie Griffin is the Head of Retail at Gunnebo Australia, who provide security solutions to customers that add value through innovative technology. Natalie is a passionate pursuer of all things Retail, she thrives on helping customers understand their business by offering solutions that drive productivity and deliver cost efficiencies in areas of Cash Management, Electronic Security, Entrance Control, Security Doors & Partitions and Safes & Vaults.

Retail

See us at the retail forum 6 & 7th March 2018
SOFITEL WENTWORTH SYDNEY

Retail has changed a lot in the last 20 years, and retailers need to take steps to ensure they are focusing on their customers. Our newest whitepaper outlines how you can do just that.

The digital revolution can help you develop Customer Loyalty

Did you know that in 2016, digital sales platforms surpassed physical retail stores in customer spending? Naysayers declared the retail outlet to be on its last legs, but the truth is, it's far from over for the classic brick-and-mortar store. There is still one significant factor that gives physical locations a competitive edge over e-commerce: Customer service.

Loyalty

While we know that most online shops have dedicated staff to handle inquiries and aftersales queries, the service that customers are looking for are more pre-emptive than that. You need to deliver an experience and offer something personalised that an e-commerce algorithm cannot.

In order to effectively deliver this experience, physical retail operations need to work efficiently. In many cases, cumbersome and incompatible processes can significantly bog down even the most productive retailer. Daily administrative tasks can too easily become the focal point, which can leave customers wanting.

This is obviously not ideal. However, there is a solution; a way to bring customers back into the spotlight where they belong. They are, after all, a retailers bread and butter, and without personalised engagement, what reason do they have to visit your store rather than shopping online?

Implement Gunnebo Retail Solution to boost efficiency

Through utilising the complete, cohesive retail solution coming soon from Gunnebo, you’ll be able to shave significant amounts of time off your daily tasks, reduce shrinkage, and automate several formerly time consuming activities.

Find out how smart implementation of new technologies can guide a retail store in providing a service that goes far above and beyond the scope of what can be offered when shopping on a device. This whitepaper outlines how mirroring the key factors that make e-commerce so convenient and combining them with the personal, face-to-face service that customers are looking for, it’s possible to provide an experience previously impossible for either platform to deliver.

Download our free whitepaper to find out how Gunnebo Retail Solution can optimise your outlet, which emerging technologies can play a game-changing role in your operations, and what exactly it is that your customers are looking for in an in-store experience.

DOWNLOAD GUNNEBO’S EXCLUSIVE RETAIL WHITEPAPER

Gunnebo Retail Solutions

Download Retail Whitepaper

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About Gunnebo

Gunnebo is a global leader in security products, services and solutions with an offering covering cash handling, safes and vaults, entrance security and electronic security for banks, retail, CIT, mass transit, public & commercial buildings and industrial & high-risk sites.

The Gunnebo Security Group has sales companies in 33 countries across Europe, the Middle East, Africa, Asia-Pacific and the Americas as well as Channel Partners on over 100 additional markets. It has an annual turnover of €610 million and employs 5,600 people

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