Bouwmaat, Netherlands

Background

Bouwmaat is a Dutch hardware wholesaler which targets small building contractors working on minor renovation, maintenance and construction projects.

It opened its first store in 1986 and now consists of four franchise partners who manage 46 sites across the Netherlands.

Bouwmaat stores stock a full range of building materials and tools.

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Challenge

Harko Ebbens runs five Bouwmaat franchises in the Amsterdam area. His stores deal with up to 2,500 customers a week and cash is still a common form of payment.

Having cash on site presents a security risk and Harko’s franchises experienced several incidents forcing him to look at improving customer and staff safety.

In addition, dealing with large amounts of cash demands resources. Operating a four-eye principle for depositing and counting takings means occupying the time of two store employees and expecting one of them to bear the responsibility for cash handling.

At each store location, as much as 30 hours a week can be spent counting, checking, depositing and changing the cash of the tills.

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Customer Comments

“If you work with cash, security for customers and staff is of high importance. Since we started using the Retail Station, security has been significantly improved.”

“Now employees receive their daily float for their tills, exchange money, and close at the end of the day. Within five minutes they’ll be outside and I can focus on other activities.”

“We are often paid with notes which meant we used to have to order quite a lot of coins. So a back-office recycler will give you a substantial cost reduction. Within one year, the Retail Station has already earned back in savings what it originally cost. After six months, we ordered another machine for a second branch.”

“We now order less money, just as Gunnebo outlined to us as an advantage. We chose security and gained efficiency. The Retail Station’s utility, user convenience and functionality are very important elements for our satisfaction.”

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Customer Benefits

  • ROI within 12 months
  • Efficient cash management processes
  • Fewer employees involved in cash counting
  • Less cash ordered
  • Staff have more time for other activities
  • Better security for customers and staff
  • Major cash responsibilities for staff removed

“The Retail Station’s utility, user convenience and functionality are very important

elements for our satisfaction.”

Harko Ebbens
Franchise Director, Bouwmaat (Amsterdam Area)

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