Security Gates at Billund Airport, Denmark

With a growing volume of passengers, Billund needs to manage the flow of people to avoid increased queuing times. Volumes fluctuate during any given day and this can easily lead to bottlenecks when checking boarding passes – a situation which creates stress for travellers and staff alike.

Enhancing Passenger Experience with Automated Pre-Security Gates

Billund is an international airport located in the west of Denmark. It serves approximately 3 million passengers per year making it Denmark’s second largest airport. It offers 50 direct routes within Europe as well as 50 charter destinations and is a hub for 530 one-stop connections around the world. During peak season, Billund Airport handles around 50,000 passengers a day.

Results

Using PreSec automated pre-security gates from Gunnebo, Billund Airport manages increasing passenger volumes. At the gates, passengers scan their boarding passes themselves before proceeding through to security.

The self-service gates read the barcode off either a printed or digital boarding pass and, provided the details are valid, allow the passenger entry. On passage, the traveller is registered in the airport’s system.

Billund has a total of four Gunnebo PreSec gates as well as two FastTrack gates and a wider manually operated gate for wheelchair users and families with pushchairs.

This combination means that the airport can offer its passengers a better service with the same staffing levels as before.

Customer Benefits

• Better customer experience with no extra staffing costs
• Fast, uniform flow of passengers – no bottlenecks
• Uncompromised security
• 100% operational reliability
• Less queuing giving passengers more time to eat and shop before boarding
• Customised design fitting with overall airport architecture

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